Agenda

0:00:00 - Welcome from Business Disability Forum - Bela Gor, Head of Legal and Content, Business Disability Forum

0:05:10 - Welcome and CEO Address  - Diane Lightfoot, CEO, Business Disability Forum

0:15:50 - Introduction from Microsoft  - Kristina Michalsky, General Manager Consumer Sales and Marketing, Microsoft UK & Ireland

0:21:35 - The extra cost of being disabled

• Diane Lightfoot - CEO, Business Disability Forum
• Mark Hodgkinson - Chief Executive, Scope
• Angela Matthews - Head of Policy, Business Disability Forum

0:48:55 - What disabled customers decide to buy and why

• Bela Gor - Head of Legal and Content, Business Disability Forum
• Christine Hemphill - Founder and Managing Director, Open Inclusion

1:19:05 - What disabled customers decide to buy and why: From clicks to bricks

• Bela Gor - Head of Legal and Content, Business Disability Forum (Chair)
• Gavin Neate - CEO and Founder, WelcoMe
• Jonathan Attenborough - Disability access advisor and campaigner

2:01:28 - Access audits in action

• Ian Streets - Access Consultant, Freeney Williams

2:31:27 - Hiring Helping Hands

• Diane Lightfoot - CEO, Business Disability Forum
• Tim Fallowfield - Company Secretary and Corporate Services Director, Sainsbury’s
• Trudie Hills - Customer Disability & Mental Health Manager, Lloyds Banking Group

2:57:05 - Silently saying so much: How non-verbal communication norms can disadvantage disabled people

• Rick Williams - CEO, Freeney Williams

3:14:16 - Hiring Helping Hands

• Diane Lightfoot - CEO, Business Disability Forum
• Rick Williams - CEO, Freeney Williams
• Lucy Ruck - Taskforce Manager, Business Disability Forum
• Joanne Austin - Manager Compliance Assurance and Co-Chair HSBC Ability Network UK
• Victoria Jenkins - CEO and Founder, Unhidden Clothing

4:03:50 - Closing statements.

• Diane Lightfoot - CEO, Business Disability Forum